What is your shipping policy?
Orders placed on working business days (Monday - Friday) typically ship within 3-5 business days. Orders received on Saturday and Sunday will be processed during the next business day. Business days do not reflect weekends or US holidays.
Shipping is included on all domestic orders.
Orders may be split into multiple shipments.
During periods of heavy order volume (sales, product launches, etc.), orders may take longer to ship.
RETURNS: Please see our returns policy here.
Where can I find my tracking number?
Once your order has shipped, you will receive a status update email from us with a valid tracking number. Please allow up to 24-48 hours for your tracking number to update as your package arrives.
Visit our order tracking page here. You can track your order status by providing your email address and zip code.
If you did not receive our automated tracking email, email our support team at support@kaged.com for assistance.
Can I make changes to my order?
We strive to provide you with the best possible shopping experience, which includes lightning-fast shipping. Due to our quick turnaround time, we cannot change or update orders once they have been placed. We apologize for any inconvenience this may cause and encourage you to review your order carefully before submitting it.
Where can I check my order status?
Visit our order tracking page here. You can track your order status by providing your email address and zip code.
What if I haven't received my order confirmation?
Order confirmation emails are typically sent within 15 minutes of your order being placed. Please check your spam or junk mail folder for the email.
If you are still unable to locate the confirmation, please send an email to our support team at support@kaged.com, and we will make sure to get you this information!
What if I'm missing an item or received an incorrect item?
We strive for 100% order accuracy when shipping all orders from kaged.com. If you received an incorrect item or are missing anything from your shipment, we are here to help and will get you squared away quickly! Just email support@kaged.com. We'll have a solution for you right away.
How do I contact Kaged support?
What if I haven't received a reply from support?
Our customer service agents are working hard to provide the right solution for you. We will contact you in the order your message or call was received within 24-48 hours (this does not include weekends or public holidays).
What are your payment options?
